Cancellation & Refund Policy

1. Booking Confirmation

A booking is considered confirmed only after our team shares the vehicle details, fare, and pickup information via WhatsApp or phone call.

Until confirmation, any enquiry is treated as a booking request only.

2. Cancellation by Customer

Customers may cancel their booking by informing us via phone or WhatsApp. Cancellation charges depend on the timing of cancellation:

• More than 24 hours before pickup: No cancellation charge.
• Within 24 hours of pickup: A partial cancellation charge may apply to compensate driver allocation and scheduling.
• No-show or last-minute cancellation: Full booking amount may be charged.

3. Cancellation by CabInPatna

In rare situations such as vehicle breakdown, driver unavailability, natural events, or unforeseen circumstances, CabInPatna.com reserves the right to cancel a booking.

In such cases, we will make reasonable efforts to arrange an alternative vehicle or issue a refund if advance payment was made.

4. Refund Policy

Refunds, if applicable, will be processed based on the cancellation terms mentioned above.

Refunds are generally processed within 5–7 business days via the original payment method (UPI, bank transfer, or other agreed mode).

5. Airport & Outstation Bookings

Airport pickups and outstation trips involve advance vehicle and driver allocation. Due to this, cancellation charges may be higher compared to regular bookings.

Any parking fees, tolls, or waiting charges already incurred are non-refundable.

6. Delays & Customer Responsibility

Delays caused by the customer (late arrival, incorrect pickup location, unresponsive phone) may result in waiting charges or cancellation without refund.

7. Policy Updates

CabInPatna.com reserves the right to update this Cancellation & Refund Policy at any time. Updates will be reflected on this page.

8. Contact Us

For cancellation or refund-related queries, please contact us at:

📞 Phone / WhatsApp: +91 99051 17278